ISP Reviews by Moira Taylor

I signed up for Home Telecom and apart from my router going wrong after 2 months (they are very cheap and nasty) I had no problems until I had to move after 6 months. They happily told me I had a six month break clause and it would only cost me £106 to move two roads along. Even though I had to resign for another six months to keep the cost down they still insisted and took by DD £106. OK you might think - probably the same as anyone else. BUT they extremely unhelpful girl has now told my husband that they provide no back up for this move other than the BT engineer for the landline which we didn't need anyway and we will have to go a purchase an ethernet cable and redirect our own router by sorting it out ourselves. ABSOLUTELY OUTRAGEOUS - What was the £106 for???????????????? Also their Customer Care manager - is the most obnoxious cretin! Sorry but this is factual feedback.