ISP Reviews by NOT-AV

Unlike most positive reviews that only rate “how easy was to contract POP Telecom Broadband”, this review is a REAL one, about POP-Tel SERVICE.
Like many Broadband comapanies, POP telecom hires BT Openreach network, in other words POP telecom only invoices and administer and manage your contract, in such task POP Telecom is absolutely terrible.
They ask you to send a letter to cancel the contract, 30 days notice. I sent the letter and also attached by email to “Customer services”. After a week or so they know you want to terminate the ocntract so then they call you to try to provide internet to your new address, if you’re not interested they will try to invoice as much as they can, they ignore the cancellation letter(and email) date and take the last call as a new 30 day period to termination.
I’m literally in the 8th email to the “customer services” asking to please re-open the previous emails or check your mail or listen to the call recording the first agent who knew I was terminating my contract. I doubt the invoice will be corrected as they’re palying up, make it look like very difficult for them to check their own data. Most of the companies are now working to improve “customer services”, on the ocntrary POP telecom is stuck in a decade ago mentality.