ISP Reviews by Onlyme

Ogi Fibre Broadband, a Welsh company based in Cardiff, offers a reliable service with competitive speeds. While the service quality and customer support are commendable, the major drawback is the high cost compared to other providers in the market. This review will evaluate the pros and cons of Ogi Fibre Broadband and discuss the need for the company to become more price-friendly to retain its customer base.

Service Quality and Customer Support:
Ogi Fibre Broadband provides a reliable and stable connection with competitive speeds starting at 150Mbps. The company's commitment to customer satisfaction is evident in their prompt and friendly customer support. Although there may be occasional delays in reaching the support team, the staff is generally polite and helpful. The post-call email, including a representative's picture and a feedback request, adds a personal touch to the customer experience.

High Costs:
One major drawback of Ogi Fibre Broadband is its pricing. Starting at £30 for a 150Mbps service, it is significantly more expensive than other providers in the market. Competitors like Gigaclear, Brsk, Zzoomm, and Community Fibre offer similar speeds at lower prices. The high costs make it difficult for customers to justify choosing Ogi Fibre Broadband, especially when more affordable options are available.