ISP Reviews by Pineapple

My recent experiences of TalkTalk have been SO awful, and crazy-making, that even the process of trying to leave TalkTalk has been incredibly distressing. I have felt beyond frustrated, and violated, since as far as I am concerned they have actually stolen from me, having gone back on a price and contract term they agreed over the phone, and then denied all of this and not giving me full reimbursement for the resulting overpayment. To have to spend literally hours and hours of my time getting anything resolved with them, getting passed from team-to-team with them denying past conversations they've had with me, is just soul-destroying, especially when they have such a non-accountable attitude. They did not take my complaint seriously, a fault took days to resolve, at one point they told me I'd placed an order via a 'one click' in an email when I hadn't even read their email, they sent me the wrong statement dates when requested, they are difficult to understand and misunderstand what you say, make promises they do not keep, the list goes on. I can't imagine ANY circumstances under which it would be worth getting involved with this company in any shape or form.

Update 25/02/20: I have received a bill for a Feb-Mar service even though the service was disconnected. The advisor I spoke to had a very passive-aggressive attitude, and hung up on me.