After a 6 month long very shaky start the service has been very reliable so far. The initial issue that was eventualy resolved after the 3rd engineer that was sent out found the root of the problem under the manhole cover outside the house. Be aware that if you call their customer support line from a mobile it may well cost you a fortune, I got stung for £20 after being kept on the line for 10 mins when my landline and broadband had stopped working.
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