ISP Reviews by Xwarlis

Sign up was easy enough, but cancelling at the end of the contract was a nightmare. Customer service agents use deceptive practices and outright lies to steal more money. They also propose ridiculous ideas such as “instead of cancelling, why not transfer your account to a family member?" (at the non-introductory rice of £45+pm!)

Another example: you can’t cancel until exactly 30 days before the end of the contract because “their systems can’t process it”. If you cancel after this precise 30th day you have to pay to extend the contract beyond the 30-day term because "you didn’t give [exactly] 30 days notice". BUT (heres the kicker), the customer service agents will tell you that you can cancel anytime within those 30 days and not have to pay beyond the end of the term. Clearly they lied and therefore cost me money because I didn’t call them on that exact day. Not quite sure how it’s legal when I gave them 90 days and 60 days notice – very much not my problem their “systems” can handle it.

I saved records of my chat transcripts, but apparently they don’t!

100% avoid, the slightly cheaper price is not worth having to deal with fraudsters.