As a home-base small business, I have used AAISP since 2003. I wanted a totally reliable service, with clear pricing, readily available information - for example, about reasons for slower transmission speeds and (very rare) outages. I am not particularly IT savvy and so wanted a company which was willing to answer 'idiot' questions!

Whilst AAISP is not the cheapest offer in town, I was prepared to pay a little more for quality, reliability and the ability to contact someone (on the phone or via e-mail) who would respond promptly.

I have enjoyed 13 years of trouble-free service from AAISP. Their Michael Barrett was particularly helpful in helping me set up new bradband and VOIP services following a recent move of premises to a remote part of the UK and patiently answered questions and guided me through the installation process. A very different experience to that which I encountered with a two-lettered national ISP whose administrative inefficiency beggared belief!