Europasat service is terrible in every possible way.
Most importantly, it really does not work very well. Lag times to open pages are usually about 20 seconds. I had to give up on music streaming as the speed simply wasn't up to it. The worst noted download speed was 20 BYTES (yes bytes!) per second - the photos I was trying to download would have taken 23 days. They claim that office hours are busy, and that evenings should be better - certainly not my experience. It took over 2 months to get it working properly - one month to identify which bit of the supplied hardware was faulty, another month of hours of telephone calls to get the router set properly for a Mac.
Their administration is probably even worse than their service though. Frequent promises of waiving a month's charges failed, emails confirming telephone promises never materialised. Their CEO appears to have ignored my letter of complaint. I eventually have given up on them. To their credit, I eventually found one person who dealt with my problems, and they have taken away all the hardware, refunded the costs of this and half of the airtime charges.
The problem appears to be insufficient capacity. Maybe one day this will be resolved. Satellite could be a proposition then if there is no other decent option (once connected, speeds do appear quite quick sometimes), but only if they sort out their admin as well.