I have now been a member of Vispa for 14 months. I can honestly say they are the worst managed company I have come across.

Every month I have experienced at least 4 outages of 1 hour or more (some being half a day).

The first 6 months were hell. Speeds of 1Mbps if you were lucky.

There customer service never apologise who offer compensation. I know of at least 20 members locally who are connection. We all experience the same issues.

After 14 months, enough was enough. I spoke to there customer care department and said I wanted to cancel. They told me I couldn't get out of my 18 month contract and wanted to charge me nearly £200 to terminate early.

I am in the process of complaining to Ofcom and speaking to the local newspapers.