We have had BT Openworld at a previous address, it was ok, the current address has been a nightmare. The connection drops out every 5-10 minutes, breaking downloads and secure connections, is often slower than dialup and the service is unbelievably bad.

I called the support line about 8 times, who say call another number between 9 & 5. When you call them, they say they hangup because the queue to speak to technical advisers is over 2 hours long. They promise to call back but never do, and have not replied to letters.

Its clearly an exchange/line problem. An independent ISP would pursue it for you. BT don\'t respect their customers.