The score seems low and that is for one very important reason, I have not been satisfied with the preformance of the sevice.

Upon setting up, the installation instructions were confusing, using several lights in order to tell you when its running. Seemed to work but didn\\\'t, kept cutting out untill 4am (from 1pm) when it began working correctly.

Since, has had several drop outs, on a couple of occasions for over 24 hours at a time (with intermitant 10 minute periods of download time). We have the HomeHub and keep having to reset it when it \\\"loses connection\\\", which the BT software reports is the computer, but magically fixes itself when the hub is reset.

Downloads when working are good and around the correct speeds.

Technical support give you the run around, making you restart your computer (idiots), and leave the hub disconnected for 3 minutes while you stay on the line (pointless).

We also called for POP3 and STMP addresses, they took 30 minutes to go through remote assistance before telling us the correct addresses in under a minute on the phone.

Avoid if possible, was with nTL before and will be going back to them at the end of the contract.