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kevhamster's Review for EE

 EE (Broadband Fixed Line)
Posted: 28th Jul, 2014    By: kevhamster
Title: Terrible
I moved to EE from O2's Home Broadband, which I had been very happy with. O2 was switching to Sky, and as I wanted to upgrade to a fibre connection it seemed like a good time.

I was tempted by EE primarily due to their low price (at the time) to other fibre connections.

Bad move!

Firstly, I was charged a £50 connection fee, when it was supposed to be free. They apparently couldn't refund me, all they could do was to reduce my next two bills accordingly. Never mind I hadn't budgeted for an extra £50 to come out that month!

Then, the connection. Well, frankly it's rubbish. Constant disoonnections. Downloads and video streaming stopping partway through for no good reason.

Want to do online gaming? Good luck. Occasionally you'll get a session where you can play without lagging out the entire game for you and the other players. That's if it doesn't disconnect for no good reason.

Want to use P2P technology for anything? No chance if it's during peak hours, as due to EE's traffic shaping, you'll get download speeds of 0.5kb per second.

Not to mention, tech support is based abroad and is frankly hopeless. If their script doesn't allow for your issue, then you have no chance of getting it resolved.

Due to the issues I've had, EE have given me my MAC code and allowed me to disconnect without the usual fee only 9 months into my contract with them (18 month contract). In fact, giving me my MAC code is the only thing they've managed to do without any hassle or errors.

EE is a terrible ISP. Avoid at all costs.

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