If you want to keep yor sanity I strongly suggest that you avoid EVER dealing with Orange. As reviews have stated this company simply have no concept of customer service. After a long phone call when my service went down I eventually had the service restored 10 days later. Try getting a refund for no service and you might as well bang your head against a brick wall. When the service did eventually return it took nearly FIVE minutes to load the home page (so much for 8MB) I might as well have had dial up! I was lucky when I requested a MAC code I got one first time. A fiend who also wanted a mac code took 6 goes.Wish I could give a minus score