At first everything was fine stay online as long as you wanted, then around xmas the disconnections started at first it was just a matter of clicking the modem icon and letting it reconnect but recently it has meant uninstalling the software and reinstalling it sometimes more than once even getting the MAC code cost me ?10.45 on my mobile. The guy on the other end of the phone got me to try this and that even though I had already spent half the day getting the connection myself, finally asked him when I get mac code, reply wrong Dept. another call this time didn\'t press any options still took 10 mins to get the code though. WANADO never again