Was with Zen for over 5 years, and had one outage in all that time, and that was only for a couple of hours. However it was expensive - ?25/m for 512mb. Then Orange bought Wanadoo and promise free 8mb Broadband for life so I change to them - too good to be true eh? In 3 months I\'ve have about 7 outages, some lasting 2 days. Their support staff are armed with enough knowledge to be dangerous but not enough to be helpful. (I am a Technical IT Manager, but will they listen to me, no). I\'ve done about 100 factory resets on their pos router, Im getting under 1mb, and I\'m not allowed to use my own kit (Cisco PIX+Vigor router). NOT WORTH IT FOR FREE