have been with Metronet for approx two years now & had little or no complaints. However, over the past month, I have received emails from them asking me to pay an overdue bill ~ failing to tell me how much I owed them (differs every month depending on usage). Raised this issue with them a number of times by \'contact us\' email tickets or helpline. No response to emails & message saying \"20 minute wait\" on customer service lines. I have never previously been late paying my bills to Metronet - but they cut me off...twice. Eventually got service re-instated & am now migrating to another ISP. Shame, I used to recommend the Metronet to friends.