Just ended my contract with them. Home Telecom - even though the people seem nice - appear to be the most incompetent ISP I have dealt with. Apart from incredibly unreliable service, even their customer service and accounts departments seem not to have a clue as to what they should be doing.
I only wish I had found this forum before I had signed up with them.

Watch out for the small print in the contract too. They have recently sneaked in a cancellation fee for anyone who cancels, even after the minimum term of the contract has been completed and they cap their Unlimited Broadband, which is not that clear in the contract.

All in all I would steer clear.