I have read the negative reviews and confess that I don't understand them. My experience of Home Telecom has been entirely different. In fact, I messed them around through having to change moving dates at the last minute and they were great. Their service has been excellent and they're much cheaper than my previous provider.

In response to the £99 fee mentioned by another reviewer, It's not hidden. It's actually very clear and I didn't have a problem. Perhaps you should try actually reading the stuff they send you. I should add that this fee only applies in certain circumstances and did not apply to me.

I took over a very ropey BT line so there were problems with the connection in my home. These had nothing to do with Home Telecom but they, nevertheless, got a BT engineer to my house and helped resolve the problem. I think we need to be careful who we blame when things go wrong. Home Telecom helped me solve a problem that was not their fault! Thank you.

Cheap, chearful (literally, the customer service is great) and clear (British call centres).