I have been with them for just over a month and have had 2 bills all ready including a period when they hadn't even connected me!!
I had to wait over a week for my line and broadband. The broadband connection drops more than 10 times a day, having done tests the router is always the source of the fault.
I have contacted them asking for a new router but they just keep calling me on my mobile while I'm at work and unable to use my mobile.
They never call on my landline (which they provide and have the number) I refuse to keep trying to get hold of them and if they don't replace my router and solve my issues I'll cancel my direct debit and find another supplier, they couldn't be worse.
When considering a new supplier DO NOT CHOOSE HOME TELECOM!!!
I apprecaite the people who have posted saying they have had no issues and I'm envious of you but it seems lots of people have suffered the same problems so I feel its time they listened to their customers, looked into where the issues lay and sort it out once and for all then they wouldn't get a mention on forums like this.