I never had a problem with this provider, reasonable internet speed reliable service etc.
But then just before Christmas the phone stopped working and the internet ground to a halt.
Using my pay as you go mobile I got in touch thinking it would be a minor problem and I was told they would be in touch with me.
Several days went by no call and still no phone.
Called them again to find out wat was happening and again was told they would look into it and call me back.
The following day I had a call to say it had been reported to BT and then a further call to say there was a cable problem and this had to be replaced, I assumed this would effect a few customers but was told it was just our phone, A bit strage I thought.
This continued for four weeks I had spent over thirty pounds using my mobile and still no sign of a solution.
I was given several differnt dates and different reasons for the delay none of which made any sence to me and I work in IT.
So out of frustration I signed up with another provider and as soon as Home telecom got wind of this the phone started working,how very odd.
In compensation I was offerd £13.99 but that was after they took out the direct debit for the month that I had no service.
So I am going ahead with my switch to pluss net and hope they are better than this bunch.