I had an 8MB UkOnline LLU connection. Sky bought Easynet, owners of UkOnline so I decided that as I was already a Sky TV subscriber I could save money by switching. Despite UkOnline being friendly and helpful they failed to get their service removed from my line for 4 and a half months! It was only removed when I contacted the BT Tag Helpline myself!!! Sky CS through all this time were clueless in the extreme. They kept telling me I was in a \'Pre-Active Cancel\' state but couldn\'t tell me what that meant and couldn\'t do anything about it! Even with UkOnline gone from my line Sky told me that it would be 3/4 weeks before they might connect me!