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bsaden's Review for TalkTalk

 TalkTalk (Broadband Fixed Line)
Posted: 29th Jun, 2017    By: bsaden
Title: Unfit for purpose
Appalling! I have had two years of misery with Talk Talk. They do not appear at all interested in solving my problems, only getting money.
I have suffered very unreliable / intermittent wireless and even phone connection.
If I am lucky, I can get 15mbps on 2 days out of 7. I get, on average, between 0.5 and 1.5 mbps the other 5 days.
I have spent countless hours on the telephone to the help desk advisors, who I can rarely understand due to hearing difficulties, and am nearly always told after the customary line check "Yes, I can see that you have a very unstable connection.."
Sometimes, it gets fixed - for two days at most.
BT engineers are up the pole opposite my house almost every fortnight.
I chat to them, and am told "There is a problem...but we didn't tell you that!" There is a junction box at the base of the pole. Whenever it rains, this is full of water, covering the cables.
Coincidentally, I get NO connectivity when it rains!
I can get to send an email if I am lucky, or post here, but to do any more like use 'Alexa' or stream a movie - forget it.
Talk Talk sent proof to Resolva that I "downloaded 28mb of data last week.." I am sure I did, it was probably in one burst, on one or two days, trying to play "catch up" however!
After the "thousandth" (I exagerate here, but here only), call to Talk Talk, I was persuaded to go onto Fibre which would "cure all the problems".
It has made no difference and costs me a lot more.
I was promised the widely advertised 27-00 reliable, fast fibre broadband, but was immediately put up to 33-00, then 33-00.
What is more, I now find myself locked unwittingly into another two years of hell with TT.
The moment I can, I shall move and escape this appalling service.
Yes, I am angry, and frustrated beyond belief - all this from someone who, believe it or not, never complains!
I hope more people will vote with their feet.
In desperation, I even contacted Martin Lewis (who I think will be doing something on all this soon I hope), who agreed it was appalling, but quite typical of Talk Talk - "They are not near the bottom of the customer service polls for nothing..!"

Uncaring, and definitely does NOT do "what it says on the tin"!

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