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nioan's Review for uno

 uno (Broadband Fixed Line)
Posted: 22nd Dec, 2023    By: nioan
Full Star Empty Star Empty Star Empty Star Empty Star
Title: Scammy montly contracts
I just tried to cancel while being on their "montly contracts". They are charging 15£ for a "cease fee" and 23£ for a notice period... They are monthly contracts are a scam.

Time With Provider: 6 Years
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Full Star Half Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
Response From uno

We're sorry to hear that you're not happy with these two things.

Cease fees are very much the norm and these are fees we pass on at cost and make nothing from them.

A monthly term simply means you are not committing to the service for a long term usually in reward for a lower monthly cost but in either case, you have to give notice to end the service applicable to what was ordered.

We are very upfront about both of these points during the ordering process where they are clearly explained before you enter any of your details.

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