As I write this, I am approaching 3 months since I've switched from Sky to Virgin. The good - I consistently get MUCH higher speeds now, literally 4 - 5 times higher.

The bad? The service is absolute garbage. I get 1 - 2 minute drops several times a day, on both of my computers, both wired and wireless.

I've had two techs come over. The first one literally did nothing and said everything was fine. The second, just today, was a lot better and replaced some cables, but still didn't fix the problem.

I must have contacted customer service a dozen times by now, and they're simply *horrible*. I have been told numerous times that I am not really have any issues, that there's nothing they can do, that everything is working fine. I was on the verge of cancelling, when the support person promised a "broadband specialist" would contact me in 2 weeks to troubleshoot the issue. He never did.

The bottom line is - 3 months and my internet is still awful. Stay away. Sky might be slow, but it's actually functional.