Despite reading some truly horrendous reviews I took the leap based on a friend of mine never having any complaints with their service.

And with the 14 day testing period, I thought I'd be safe.

Fortunately both the modem and service have been incredibly reliable to my hood in London. There has only been one period when the speed went crazy but that was within the first week. Since then everything has been running incredibly smoothly.

Have had a couple of billing issues but those were handled with efficiency but not speed via the forums as I refused to give their phone centre a call because they were unintelligible in the set up process.

However, I am now forced to strongly consider moving as four months in I have been notified of a substantial price increase of £3.49. Too much, too early.

It's difficult to judge which ISP to go with as so many companies only seem to have negative reviews as did Virgin but I wished to put my five cents out there that if it wasn't for the price hike, I'd happily remain.