Recent Virgin Media installation, including 'speed doubled', 'up to 60Mb/s' broadband.

In practice, never more than 5Mb/s.

Contacted customer support, and the techie says this is a known issue in the area, quite simply Virgin's hardware is overloaded, and they are unable to provide anything like the speeds they are selling. This is not a new issue, but has been known about since 2012. Any upgrade to improve is many months away

For anyone in Salisbury who is suffering, this is not 'demand variation due to peak times', but Virgin in breach of contract.

For myself, this is pure miss-selling - I bought the package by checking it would be compatible with my postcode, the techie could tell me the fault was present via my postcode.

How wonderfully cynical!

So, dont buy a Virgin package of any sort in Salisbury - remember, its not just your internet, its your on demand TV services too. In other words, movie streaming, gaming, Tivo...its all trash.