Been with virgin 15 years or so. They\'re always poor at support, and could never sort anything out. Their administration has always been confused.
But since November, speed has slumped and I get lots of \"not found\"s, even to google, BBC, and the virgin media homepage! This went on until I\'d finally had enough in Feb 2008. Interestingly, they were very quick at supplying the MAC.
My mother has been trying to set up with them, but had a DAX on her line. They didn\'t push BT and it took 5 months before virgin said the line was in. Despite that, there is still no broadband 2 months later - and they have started taking money, which they won\'t repay