I have been with Virgin for about 6 years and I have to say for the first 5 they were great. Totally reliable and speeds were excellent, service was good. However since the NTL merge speeds have plummeted, I\\\\\\\'m getting 512k or less and pay for up to 8MB. Service has become poor and quite frankly will be changing asap.
The contract should be simple ?20 a month for up to 8MB. I don\\\\\\\'t mind it being a little slower when busy etc but they should really rename the package \\\\\\\"Nowhere near 8MB\\\\\\\" and then their advertising wouldn\\\\\\\'t be fraudulent.