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Rob's Review for Virgin Media
Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Hidden contract
Been with Virgin (ADSL 6Gb data cap.8Mbps)a short time. I had problems with email at first but now thats sorted.
The customer service (tech support) 25p/min do not phone back, even when they say they will?
They do not send updates on any problems, even after the fault is found?
The advertised \\\\\\\"No Contract\\\\\\\" is incorrect, as they ask for a ?50 fee if you leave within 1 year. This cost and 1 year term constitute a contract.
I will update this review when/if I have been with them a few months.
Time With Provider:
Package Name:
The customer service (tech support) 25p/min do not phone back, even when they say they will?
They do not send updates on any problems, even after the fault is found?
The advertised \\\\\\\"No Contract\\\\\\\" is incorrect, as they ask for a ?50 fee if you leave within 1 year. This cost and 1 year term constitute a contract.
I will update this review when/if I have been with them a few months.
Time With Provider:
Package Name:
Value
Speed
Support
Services
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