I live in the Essex area and have been a customer of Telewest for over 10 years. I have been paying for the ?25 a month service since transferring over to broadband from dial-up around 4 years ago. The ?25 a month service offers a speed of \'up to 4mb\', whereas the ?18 a month service offers a speed of \'up to 2mb\'. I had never successfully tested my system past 2mb and always assumed that must be due to my own computer system setup or demands on the network. I have recently found out that in the area that I live the maximum speed available from any provider is 2Mb. I am stunned that I have been paying ?7.00 more for a service which the company has never been able to provide. I have spent in excess of an hour this evening waiting to speak to a representative in order to downgrade my service to the ?18 a month option. If I had a BT line, I would be changing provider immediately. VERY disappointed.