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Rob's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Up to 4mb? I think not..
I live in the Essex area and have been a customer of Telewest for over 10 years. I have been paying for the ?25 a month service since transferring over to broadband from dial-up around 4 years ago. The ?25 a month service offers a speed of \'up to 4mb\', whereas the ?18 a month service offers a speed of \'up to 2mb\'. I had never successfully tested my system past 2mb and always assumed that must be due to my own computer system setup or demands on the network. I have recently found out that in the area that I live the maximum speed available from any provider is 2Mb. I am stunned that I have been paying ?7.00 more for a service which the company has never been able to provide. I have spent in excess of an hour this evening waiting to speak to a representative in order to downgrade my service to the ?18 a month option. If I had a BT line, I would be changing provider immediately. VERY disappointed.

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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