As an IT professional, I work and do support from home. My wife and me are also big online gamers. Therefore when going for an ISP I went for realiability as my top most quality.

My broadband previously was with NTL (Virgin) via cable and let me tell you never, ever again. Numerous outages, frequent disconnects and terrible customer/technical support.

So I did some research reading forums and reviews of all the ISPs and I decided to go for Zen because everyone had mentioned its realiability as being excellent. I have been with them now 3 years and its true, you don't notice them being there which is a great advert for their services.

There will always be someone who will have a bad experience with Zen. But I bet you will find it to be a very small percentage.

I will breakdown the points I have awarded for Zen:

Services = 10, its reliable. I am on Zen Active and the cap suits me fine.

Support = 9, only thing is that its not 24/7. The times I have dealt with support they have been reasonable in getting back to me. I do IT support myself so I am aware what constitutes a good service.

Speed = 10, have no issues with the speeds I have. As a online gamer I am well aware that most online performance issues are PC related or game server related.

Value = 8, It is expensive and no one is arguing with that, you can get a similiar deal with another ISP at half the price. But as most people have stated, you get what you pay for.

It's funny if you look at the Top 10 on this website, you will see Zen Internet is on both lists, a large user base and still highly rated??? I wonder why that is.