We ordered TalkTalk package. They told us that we need to wait almost 3 weeks to have the engineer at our house. ThalkTalk set the appointment at 1 pm to 6pm on a day, for 3 weeks later. They said that the procedure would take about an hour. Therefore, I did not go to work and staid home on that day. I received a message at 11:41 saying: Your engineer is on the way, so please don't go anywhere. Your service will be up and running soon. I stayed home, but nobody showed up. Afterwards, I called the phone number that I found on the website of TalkTalk. They said that I need to wait. The time was 5pm.

This time, I made conversations on the chat. They assured me that I need to stay home because it was not still 6 pm. I stayed home, but nobody showed up. I called them after 6 pm, and the person answered me that their system is not working. Then, I asked her to connect me to the manager, and she did. But, nobody answered. Again I called. They just said to me that their system is not working. Very rude customer support.

I didn't go to work for nothing.

I cancelled my contract with TalkTalk. I then ordered Virgin Media. Such nice Virgin Media. Very good service, polite and supportive staff working in Virgin Media.