We have been with the Post Office for about two years now. Originally with Fuel, who closed,and we were handed over. When we were with Talk Talk, our speed never went over 2 mbps, but got a bit faster with Fuel.It gradually crept up to 3mbps with the PO, which was adequate for our needs, at a good price. However, we noticed we were watching less TV, and streaming was a bit random, which prompted me to opt for fibre, as the PO price was about the same as we were already paying. I upgraded via their website, which was painless and a lot easier than I expected! Easy to set up the router, and it was online within about two hours, at 3.5 mbps. When I got back from work, it was up to 36 mbps, much faster than I expected! If it stays like this I will be happy, and if we can get rid of the TV licence, I will be even happier! I know the crunch comes when you need help from a company, so I cannot comment on that. Time will tell.