Please save yourself from the misery. Me and my husband chose home telecom on recommendation from our real estate agent, and were supposed to get our internet connection installed a month ago. We received the internet device, but the installation engineer went to the wrong address.

Instead of apologising and resending the engineer, they don't pick up their phone, they keep telling us to wait until their investigation finishes, and they even tried telling us we gave the wrong address even though they sent us our internet device beforehand.

It's been a month, they want to charge a cancellation fee for a service they have failed to provide. It has been extremely frustrating, and I would never recommend Home Telecom to anyone. Worst worst worst experience ever.