On 22nd March 2021 I signed up with Now to move my Landline, broadband service and an inclusive calls package from Sky to Now. On 24th March the £5 charge for the NOW router was debited to my account. I received an email at 12:48 on the 22nd welcoming me to NOW and inviting me to set up an account, which I did. I later noticed that on the account "We are getting it ready" had been changed to "Cancelled" on the services. I phoned and NOW reinstated the order, I got a second welcome email at 14:28. This again got cancelled and after another phone call reinstated at 19:46. I then heard nothing until the expected day of transfer when I again phoned and was told they could not port the number from Sky (despite being under the same ownership) and I would have to accept a new number. They explained that there was a "known issue" but declined to give details. Today I have checked my account and again the services are "Cancelled". I was promised to be kept informed but have heard absolutely nothing. Sky had been trying to increase my monthly fee from £29 to £48, Now were offering £23 for a 12 month contract. I am beginning to suspect this is an anticompetitive measure to stop people migrating from the more expensive Sky to the less frills sister company. My account with Sky has never been arrears nor have I had any problems. Appalling customer service.