There is a huge problem with the way this company operates. Normal users have to use the supplied router, which is completely locked down, meaning you cannot change the password on the wifi yourself. In order to do this, you have to email a new password to tech support in plain text and they change the password remotely. This means that it is impossible for you to have a wifi password that someone else does not know - the engineer who installs the router knows your initial wifi password, and the tech support person knows your new password if you want to change it. Furthermore, since the original password was sent to me in a pdf in plain text, I suspect these passwords are stored in a database of some sort. Any kind of leak could have severe consequences for their customers, and the cherry on the top is that you can't even check to see if unknown or suspicious devices are connected to the network because the router is locked down! This is not secure. Truespeed is operating on the assumption that their employees will not divulge their customers' wifi passwords. If you are with Truespeed, it's best to regard your network as unsecured, and you should act at once to put your devices behind your own firewall that you control, and on your own wifi that you control. Truespeed tech support will help you do this but you need to purchase your own router.