Network updates.....Downtime and slower speeds
Speeds..... NOWHERE NEAR advertised.
FTTP availability.....Only *IF* you're already within the termination box area and under 100m away from it
Over the air..... Flaky at best, height is your buddy........unless there's a tree/house/pigeon next or a squirrel in the way between your dish and a tower....
Support......... Sporadic, uninformed 1st line telephone agents, online responses negligible, and no follow up to serious connectivity issues.
Engineers on the ground.... Good...Polite....efficient....Try hard
Comparison to other ISPs.........If you have an alternative go for them, leave Airband out of the loop.
Complaints response......DIRE !.... Just slow, archaic system, and hardly ever follow up with resolutions suggested.