I've never had a good experience with an ISP before. Until Unchained ISP came along. The team there has been fantastic, full of information and knowledge, and after every engagement, I'm left learning more and more about the complex beast that is the UK ISP infrastructure.

Keith, in particular, has been fantastic, with every query answered super-fast, plenty of information, and always happy to help.

Don't get me wrong, they're not the cheapest provider, but you're paying for that personal touch you just won't ever get with any other ISP. Be that proactive communications, the control panel so you can see all the intricate details of your broadband connection's status, down to the freedom to use the router and kit that you so wish.

I've been recommending Unchained for years to friends and family, and those who are happy to go with that lesser known provider have never once regretted the decision. Anyone who's unsure about going with a smaller provider, you shouldn't even think twice - you won't regret it. Gone are the days of poor customer service, intermittent outages and rip off price hikes.