Avoid these absolute chancers at all costs.

18.09.24, I order M250 Fibre Broadband with an install date of 03.10.2024, which is changed without explanation to 05.10.2024. On 04.10.2024, a rep calls me while I’m out, promising to call back at 3 PM. She never does.

I wait in all day on the 5th but no one arrives- I get no notification. I log into my Virgin account and see the date has been moved again, now to 07.10.2024.

I contact VM via WhatsApp, which takes three hours. They eventually inform me that they need council approval, which could take 10-15 days. A fourth installation date, 22.10.2024, is set.

On 10.10.2024, I speak to Komal from the preinstallation team. She assures me I’ll get an earlier date and asks for a top rating in their follow-up survey. I call on 11.10.2024, only to be told I have to wait until the 22nd.

The next day, I’m told someone will get back to me in 24 hours. They don’t. When I follow up, I’m told "my name is Harsh and you can mark my words that you will definitely going to receive the call back within next 2-3 working hours." Of course, no call comes.

The standard of English of their customer support is horrific.