I helped a disabled mum and daughter for home broadband. About 4 months later into a 24 month contract @£26 they were relocated by Sutton Housing Partnership with a month's notice (they were categorised as top priority) to a more suitable flat with a lift; the previous flat had 4 flights of steep stairs.

Community Fibre was soon informed, and proof of relocation was requested.

I sent in 3 attachments - laptop; similarly Fiona (disabled mum) -iphone. But, Community Fibre repeatedly said they could not open attachments because they were sent from an iphone; attachments from me from a laptop could not be read either. This is after several email exchanges and phone calls.

I was charged over £526 (full) for the remaining 20 months. Now Fiona will have to reimburse me; she's on benefit and social housing.

How could Community Fibre be so uncompassionate, and showing a distinct lack of understanding? This relocation was forced upon by medical reasons.

Yours sincerely,
Len