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Entanet UK Imposes New Traffic Management Upon Broadband ISPs

Posted: 02nd Nov, 2009 By: MarkJ
entanetCommunications provider Entanet UK, which supplies several ISPs with resold and wholesale broadband services, is gearing up to impose a new method of traffic shaping from Wednesday 4th November 2009. The "quality of service (QoS) technique" is being introduced to combat growing problems with slow speeds, which are caused by 10% of customers making heavy use of P2P (file sharing) and newsgroup services.

The new system will take command during periods of heavy load and give a higher priority to common services such as web browsing, gaming, video streaming, VoIP and VPN access. It will be monitored over a 3 week pilot and only retained if proven to have been a success.

Update from Entanet Based ISP ADSL24

"We are aware that over the past few months the speed of the service for a small percentage of our customers has been disappointing during certain times of the day and evening. We have been in close talks with our supplier (Entanet) including a meeting at their head office last week to discuss what can be done to improve the speeds in the short term and going forward into 2010.

A few weeks ago Entanet informed us that their monitoring systems have recently flagged up a number of potential causes for the slow speeds and they have been investigating this in depth. They have identified that approximately 90% of our customers are seeing their connection adversely affected by approximately 10% of the customer base who are using their connection for heavy downloading via newsgroups and P2P (peer-to-peer) applications.

Although existing management tools are in place, some customers are still seeing significantly slower speeds even during their peak allowance period of the day, and this is the reason as to why action needs to be taken to improve the service.

After further discussions with Entanet and other partners alike, they have advised us of their intention to implement a new network management system to combat the issues."

It's understood that varying levels of speed restriction will be applied to services such as Newsgroups and P2P where they impact the prioritised services, though it is not known how aggressive these restrictions will be. There are no plans to impose any hard capping or blocks of specific protocols.

The new measures will apparently "[NOT] represent a fundamental change to the broadband service", though we suspect that some customers might disagree. Entanet vISPs have long promoted themselves as being flexible and catering for heavier usage, thus the latest move may impact upon some of their more loyal fan base.

On the other hand if any attempt to expand network capacity is merely eaten up by improvements to P2P speeds among heavy users then such measures may indeed be needed. Changes like this will always be divisive and it will be interesting to see how they impact upon services.
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