Ofcom has today published its second annual research and policy evaluation report into the consumer’s experience of telecoms, the Internet and digital broadcasting in the UK. It found that the number of complaints (since March 2007) about broadband Migration Authorisation Codes (MAC) has fallen by three quarters.

Similarly, calls to the regulator about tag on the line (TAG) issues have fallen by more than half. This prevents consumers signing up to a new broadband service because there may be another broadband connection already registered to that line.

Further highlights are summarised below:


Unfortunately the regulator also points towards several areas of growing concern, such as the unrealistic headline figures given in advertised broadband speeds.

Ofcom goes on echo concerns about the additional charges some Telco’s and ISP’s come up with, which have to be proven fair and transparent in order to be justifiable. Sadly the continued problems with migrating away from fully unbundled broadband providers does not appear to be covered in much detail.