Problems Hit Bulldog ADSL Users
Posted: 01st Sep, 2004 By: MarkJ
ISP Bulldog is reported to have made an error in its migration of broadband users onto a new server, which has left many subscribers (1 in 10) without access and or poor performance for "the last few days":
One reader told us he's been without broadband for five days and has been unable to contact tech support for any help. Another user who has been without Net access all day told us: "I've made at least 20 calls to Bulldog today but I haven't got through once. It's pathetic. It wouldn't be so bad if we knew what was going on. But there's nothing. And this from a company that brags about being the 'Best Consumer Broadband ISP 2004'. Bet they didn't get it for customer service."
Bulldog today apologised for the "performance issues experienced by some customers over the last few days".
In a statement Bulldog said: "The company is aware of these issues and is currently working to resolve them. These issues were caused by the attempted migration to a broadband server with a greater customer capacity. This migration was part of a continuing drive to enlarge the Bulldog network, in response to customer take-up of Bulldog services in recent months."
The migration has since been terminated and customers transferred back to the old platform. Sadly some users are still reporting problems. More @ The Register.
One reader told us he's been without broadband for five days and has been unable to contact tech support for any help. Another user who has been without Net access all day told us: "I've made at least 20 calls to Bulldog today but I haven't got through once. It's pathetic. It wouldn't be so bad if we knew what was going on. But there's nothing. And this from a company that brags about being the 'Best Consumer Broadband ISP 2004'. Bet they didn't get it for customer service."
Bulldog today apologised for the "performance issues experienced by some customers over the last few days".
In a statement Bulldog said: "The company is aware of these issues and is currently working to resolve them. These issues were caused by the attempted migration to a broadband server with a greater customer capacity. This migration was part of a continuing drive to enlarge the Bulldog network, in response to customer take-up of Bulldog services in recent months."
The migration has since been terminated and customers transferred back to the old platform. Sadly some users are still reporting problems. More @ The Register.
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