Andrews & Arnold (AAISP) Reviews

Andrews & Arnold may not be the cheapest service, but they provide an excellent service. Communication is excellent, the service is reliable and I trust them to help if I ever have an issue. I work from home and that level of reassurance is very valuable to me.

I upgraded from an FTTC service to a FTTP full fibre service. The process was really easy and just worked. I ordered online and got a choice of engineer dates.

Since them the service has just been fine. It works perfectly.

I've been a customer of aaisp for at least 20 years. At home and at work. I wouldn't use anybody else


When helping friends and relatives use other ISPS and then ask for help with their internet problems. Sometimes I've spent hours on the phone trying to fix the most basic problems. Those problems don't exist with aaisp, and for the 2 or 3 times there has been a problem, one email to support has resulted in a rapid fix.

Having signed up with AAISP 12 months ago, I've been left wondering why I used to think "cheapest is best" until I signed up with A&A.
If you are just a consumer, and don't care about any of the tech - then A&A is overkill.

If you are technically minded, or want to do anything slightly above the bare minimum - A&A are second to none.

I initially selected A&A as they allowed me to continue to use my own kit, while still supporting VoIP. (Unlike BT - "use BT kit or lose your number when PSTN is switched off at your exchange" lock in hell). I didn't lose my number :-) Since day 1, I've realised just how good their additional services and knowledge are.

If you want static IP (both IPV4/IPV6), additional address blocks, VoIP (ported-in my old BT number), knowledgeable support team, "it just bloody works" type of service - then I highly recommend AAISP/A&A.

I came to Andrews and Arnold just over 10 years ago.
Recently changed up to full fibre.
As ever in my dealings with Andrews and Arnold the change was smooth and hassle free.
I was kept to speed with progress by email, every stage happened as was planned.
As an individual, a non technical person, I was quite anxious about the switch over but I need not have worried, very happy with the process and the outcome.
It is very rare to have to telephone Andrews and Arnold for support, if memory serves last time was about 5 years ago to replace a router.
On these rare occasions I could speak to someone in support immediately and received friendly help and advice.
In short, I am more than happy with the service I receive from Andrews and Arnold.

Moved to A&A a few months ago. No issues so far and I get close to advertised speed I am paying for. The dashboard and back end systems are also a bonus. I also hear good things about their approach on managing OpenReach if there is an issue with that side of things. I moved from SKy due to the imminent PSTN switch off and Sky require you to use their router with the VOIP service which I wasn't will to do. The VOIP service from A&A has been excellent and my spam/scam calls have stopped

I've rarely needed to contact support but on the few occasions they been very prompt in responding (the one phone call needed when first setting up years ago went straight to a person who could help, no on-hold music, no first-line support) and able to help.
The service itself has been reliable and at the advertised speeds.
They're not the cheapest provider, but not unreasonable for what they provide and I've always found them worth it.

I recently switched to AAISP’s Home::1 1Gb/s FTTP service, and I couldn't be more impressed. The speed is absolutely blistering – it’s fast in every sense of the word. Whether I'm streaming 4K video, downloading large files, or gaming online, everything happens in the blink of an eye. There's no buffering, no slowdowns, and no interruptions, even during peak usage hours.

Video streaming, in particular, has been a dream. The high-speed connection ensures that even the most demanding content loads instantly without any quality drop. Large downloads that used to take hours now complete in a matter of minutes – it’s a huge time-saver.

Not only is the speed impressive, but the reliability of the connection has been rock-solid. I haven't experienced any outages or disruptions since the installation. It's clear that AAISP takes pride in offering top-tier service.

For anyone who values ultra-fast internet and a smooth experience, I can highly recommend AAISP’s Home::1 1Gb/s FTTP service. It truly delivers on its promises.

There is nobody quite like Andrews & Arnold. A proper, technical ISP for technically-minded customers. Of course, they would do a fine job for anyone else too! But their special range of services, approachability, and technical competence are a real breath of fresh air. No more call centres, no more fob-offs, no more marketing nonsense, and no gimmicks. Just a solid, traditional connectivity service, run by experts, which does what you need it to, month after month.

Update: I've now been with them for 5 years without a blip. Yes, you pay more, but you get an offering that almost nobody else provides. I recently switched from VDSL to FTTP (at last!) and the transition was seamless, with barely 30 mins of downtime during the physical installation by Openreach.

I'm a computer-savvy user, and I've been using AAISP's VDSL G.fast service for a couple of months and I absolutely love it. I’ve had no issues at all. The staff is clearly skilled, and the web control panel is by far the most advanced and feature-rich I’ve ever seen from any ISP. It gives me full visibility and control over my internet connection, which I deeply appreciate.

AA's telephony and Broadband services are expensive and for the most part value for money. However, there are occasions were they fall short, causing customers extreme frustration and anger. On these occasions it's the junior support staff who are often in the "firing line", however in my experience it's often the senior staff causing the issues. What are the issues? Failure to answer support tickets, failure to return phone calls, failure to meet agreed deadlines, failure to adopt the company policy of honesty and integrity. Of course, AA will frequently respond to criticism of this nature with the one liner; "email our Escalation team" but that, in my opinion its wasted time. After all the Manager of Support Dept also happens to be the Manager of Escalation Dept. Similarly, The Team Leader of Support Dept also happens to be the Team Leader of Escalations Dept. The old addage "The foxes are supervising the hen house" springs to mind.