AAISP

I have been with Andrews & Arnold for many years having previously tried several other ISP's. They are quite simply without peer. On the few occasions I have needed to contact support you are sure to speak with someone who has a genuine interest in solving whatever your issue might be. More importantly, the support staff have the knowledge to get the job done rather than going through a script parrot fashion.

Recently we moved home and BT had given a lead time of four weeks to get broadband installed (I asked bt as I thought they might be quickest). Having thought this was a mistake I asked another operator who again told me a date nearly one month away!!!!

I phoned Andrews and Arnold and they said I could expedite an order and be connected within 24 hours. Music to my ears :) It cost extra for this speedy connection but was ultimately worth every penny as I work from home 90% of the time.

If you are wavering on the price, do yourself a huge favour and bite the bullet, you will never have broadband woes again.

AAISP is more expensive that some of the other Broadband providers out there, but the extra cost is more than justified by fast speeds, a broad range of options and excellent customer service. Issues are dealt with quickly and efficiently, and on the rare occasions when there are problems, you are kept informed of the issue and resolution. It is very useful to get an email or text message to say that the connection has gone down if you not at the PC. If you like playing with the line settings then there are endless opportunities for tweaking, all of which is supported by AAISP.

I also have a couple of VOIP lines through AAISP, including an AAISP SIM card which saves me nearly £25 a month in call charges compared with my old contract on Orange. Again there are plenty of options to play with and the support is excellent - the people you get on the phone actually know what they are talking about.

So, if you want an ISP you can rely on, with staff who are enthusiastic about the service they provide and you don't like being told to turn your PC / Router off and on again whenever you call Tech Support, AAISP is for you.

I have been with AAISP now for just short of 3 months. I have been with virgin media for about 8yrs and have always had their fastest package, but a house move outside of VM's area put me on ADSL2.

Right from the start AAISP were good, it was great to get on the phone without waiting and speak to someone who actually knows what they are talking about. They gave me honest advice and did not seem to be "selling" to me at all.

It may seem a little expensive in comparison to some providers but you get what you pay for in terms of support, reliability and speed. As far as I can tell they have not cut corners anywhere.

They are also happy to give you multiple static IP addresses which is great for me :)

If you are sick of the constant data mining, collection and general big brother mentality I am sure you will appreciate this: http://aaisp.net.uk/news-censorship.html

TL;DR
Great ISP, worth every penny.

Moved over to AAISP from O2 back in May 2011. Decision was based purely on requirement for strong technical support and customer services which I was willing to pay more on in moving from ADSL2+ to FTTC. Quite a big cost jump for me from O2 (who were an excellent provider when I used them).

That said, they are truly an excellent ISP. Connection has never been a problem and their incident management and communication to blips and faults when they seldomly happen is top notch and leaves me assured of being in good hands.

You get access to a your own control pages to tweak settings on your line, monitor usage and do other things probably I'm not that tech savvy to understand.

Understanding their tariff pricing on usage, may require some changes in your household on what to do during the day and evenings/weekends.

Service has been fantastic. On rare occasions where the overall ISP usage has been high and speed dropped down, they've bought extra capacity and told customers. I mean, how good is that!

I think AASIP are suited to business and technical types of customers who will appreciate all the expertise available. The Director even published his own straight-talking blog, which provides insight into the challenges his company faces with the big telco's and the latest on technical enhancements they are planning for services.

Recently, became part of the FTTC trial and notched up speeds of 54 down and 13 up in speedtests. Amazing what can be done on a partly copper line nowadays.

Kudos AAISP.

I picked A&A after reading the reviews on here. We were moving house and I'd been disappointed with Fast at the last place. This house is at the end of a long line, BT were forecasting speeds of around 2 meg. So far we're getting nearly 7MB! I love the text message service to let you know if there's a problem - our line was brought down by a tree and I had a text straight away telling me the carrier was down. It took BT nearly a week to fix it mind...In the little contact I've had to have with A&A, they've been quick, courteous and helpful, and I feel confident they'll fix any problems that do come up (apart from fallen trees obviously!)

Bit pricey but then you get what you pay for. Lots of techie stuff available as well, not that I understand most of it! Well chuffed so far.