PlusNet

I had high expectations having read favourable reviews

I have been a broadband user (ADSL) for around 10 years now and can confirm Plusnet have given me the worst performing connection I have ever had from any supplier

I have done several speedtests and my download speed is around 1.3mbps and my upload is single figures. According to speedtest.net it is a Grade F and worse than around 96% of the UK population

When I have raised concerns with Plusnet, their standard response is that it still in excess of the offical 1mbps estimate from BT. The fact that it is worse than any other connection I have had is of no consequence

I did pay an extra £5 per month for an add on that is supposed to give me priority but I noticed no difference and cancelled it after a couple of months

They also raised call charges during the contract which I find unethical and unacceptable

As for their customer service, the positives are that they are UK based and usually reply very promptly

The negative is that in my experience, they rarely address the query first time and are quicker to provide a standard response

Thankfully, I only have until April to go and then will gladly dump them and never look back!

In my opinion, plusnet can not be beaten in quality of internet service. Even better is the fact the helpdesk is located right here in Great Britain. Giving us a friendly, understandable English speaking person at the other end of the telephone line. Please tell them I referred/recommended you, my username is craigr001. Top quality supplier. Certainly do recommend.

Plus net have terminated my contract twice now. once was at my request which was later stopped but they failed to stop it. This was finally sorted but took about 3 days of no service. Then last week i started to get emails about my service being terminated in 7 days. I contacted them and was told this was done in error and they will cancel the cancelation. Today is 7 days later and my phone and internet went off. I called again and found out that they didn't stock the cancelation as they said they had and now they have to wait till the termination order is complete so they can set me up a new account which will take unto 2 WEEKS. So i asked to speak tot he complaints team as was told i need to write them an email. Idiots they have just cut me off how do i send them an email? Now i have a massive problem as i work from home and rely on the internet for work.

Awful service with cray fees if you go over your usage limit.

Plusnet have just cut me off without warning. The reason is I want to spend more than £75 a month with them - every month. I thought that would be good business but no, a limit is a limit. Funny, that ever since I took out a contract with them they were happy to take up to £115 every month but have now changed their policy. Its not something you would expect - that an award winning provider - does not want your money?

Now I have no means to call abroad to family who are having serious problems or make business calls without resorting to paying for through the nose mobile phone costs.

Poor business sense. Yes their costomer service rep was excellent and tried everything to solve the problem. However, no one is there on a weekend that has any power to rectify these issues. Seriously not 24/7 phone or broadband help. Still I discovered too that banks don't do 24/7 direct debits either. Modern living!

As a broadband provider I would recommend them due to their patience in dealing with some BT inadequacies when I changed over and any technical problems but they are not phone providers really IMHO.