TitanADSL
September 23rd, 2009 (Last Edited: September 23rd, 2009)
We've been with TitanADSL (Entanet) for nearly a year now and we're just waiting for the anniversary to get a MAC code and go to a better ISP.
We ordered in early October 2008, but didn't get the connection activated until 30 Oct, Titan kept on blaming BT until we threatened to cancel, then immediately got activated.
From the very beginning it was rare to get through and speak to anyone on the phone, usually you got a recorded message.
We were promised faster connection speeds than our previous ISP (Metronet/Plusnet), but actually got slower connection. We had 5 - 5.2Mb speeds before the change then suddenly went down to 4.5 - 4.8Mb with Titan/Entanet. Earlier this year it got even slower with sometimes less than 3.8 - 4Mb speeds, but back up to 4.7Mb now.
But I think for the money we pay per month (about £18) we will go to Zen (I use them at work and they're really good).
By the way don't take the really glowing reviews at face value as last year a Titan employee was posting a rave review for his own company!
Roll on October!
We ordered in early October 2008, but didn't get the connection activated until 30 Oct, Titan kept on blaming BT until we threatened to cancel, then immediately got activated.
From the very beginning it was rare to get through and speak to anyone on the phone, usually you got a recorded message.
We were promised faster connection speeds than our previous ISP (Metronet/Plusnet), but actually got slower connection. We had 5 - 5.2Mb speeds before the change then suddenly went down to 4.5 - 4.8Mb with Titan/Entanet. Earlier this year it got even slower with sometimes less than 3.8 - 4Mb speeds, but back up to 4.7Mb now.
But I think for the money we pay per month (about £18) we will go to Zen (I use them at work and they're really good).
By the way don't take the really glowing reviews at face value as last year a Titan employee was posting a rave review for his own company!
Roll on October!
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