I've been a customer for a number of years (with a gap after one house move, so as a 'continuous period' the last 2 years).

I've just recently moved again, and been very happy with the way PN staff handled things. My phone line rental is with XYZ (no need to promote them, charge me under 7 quid a month) and I left one place in mid-December (then stayed at my sister's home for a month) and moved into this property in late January.

Phone company got my line enabled on 27/01 but only told me on 30/01. PN were told line was live and the new phone number (I am 30+ miles from old home) and expected it to be live by 08/02. Luckily Openreach must have had someone at the exchange for other work and my line was active from 5pm 01/02.

Connection has settled down at 10+ Mbps and with their policy not to count downloads between 0000 and 0800 I have been 'catching up' with things from iPlayer and have about 40 GB allowance to use up in next 4 days (during the day) so think I will try out Netflix to see how well streaming works with the extra speed (about 8x my speed in rural area, but outside PN's control - down to length of line).

I keep all services separate from ISPs because I use more than one (have Three dongle and for fixed lines, usually have 1 fixed IP and 1 dynamic... waiting for ISPs to make offers of free installation since BT Openreach is planning that soon). I host 100+ domains for clients and myself, so don't touch ISP services for e-mail and webspace.

Great value from PN - costing me under a tenner a month because of their commission scheme - only need to recommend them to a few more users and my connection will be free each month, or they'll send me cash if I get a couple of dozen more!!