I switched to AAISP after being messed about by EE. Despite some EE-derived difficulties at the start (ceasing my line along with my broadband when I requested a MAC for example) I got things set up quickly and easily.

Everyone I've been in contact with at A&A has been helpful and knowledgeable. Having an IRC channel where you can contact sales and tech staff is a stroke of genius, and unlike any other ISP they actually answer the phone and let you talk to real people who know what they're doing - if you need to. The control panel is clear and comprehensive, and the billing system is just as straightforward and logical.

A&A are not the cheapest ISP you will find, but they are excellent value for money. I'd rather pay a little more and get reliable service from skillful, professional small company that has genuine community spirit.