ISP Reviews by thegeek

What can I say about my virgin media experience ?

Worst ISP ever , seriously.

VM staff must deal with lots of unhappy people and are quite snippy themselves.

More importantly, the broad band service ( i had cable ) is unreliable and patchy. 100mbit speed is no good if you cannot keep a connection for more than 5 minutes

As an IT worker, I do understand some of the problems, virgin's super hub is really bad (not sure if its HW/SW or a combo ), but i reboot my super hub 2 or 3 times a day on average. Im aware that modem mode solves this, but needs additional hardware.

Virgin charges allot of money for their services, there is an unacceptable level of outage of both broadband and TV services in my area ( Cardiff ).

So im out of contract and I'm leaving virgin. I used 'moving' option from the absolutely terrible phone support menu so I didnt have to go through the process of being talking to like a child because you dont want to pay them.

I made it really clear i never wanted to do business with them again.
Next day i get a phone call pestering me to take the service at my next address.

David Tennant - you have weakened your value advertising this crap. If you appear on the TV recommending something else I will avoid it, you should have at least tried the service before endorsing it.

Richard Branson - you should also be ashamed of the service that virgin media delivers. Of course he would not care, VM is being sold.

Im thinking of not having broad band anymore, a tethered mobile phone on three is working better than VM !

So 65 quid a month back in my pocket, lower blood pressure , less stress.

Bye VM, never ever again.