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UK Consumers Lose Faith in Mobile Broadband Services

Posted: 09th Oct, 2009 By: MarkJ
Charles Dunstone, CEO of The Carphone Warehouse ( TalkTalk ), claims that sales of Mobile Broadband services have peaked and many customers are now believed to be heading back to the sanctuary of fixed land-line broadband connections instead. Growing dissatisfaction with poor speeds and limited coverage take most of the blame, although that's hardly surprising when most operators raise expectations to almost ridiculous levels.

Charles Dunstone, CPW CEO, told The Guardian:

"We get a sense that the mobile broadband thing has peaked. We are seeing some of those people begin to realise that the bandwidth you get on mobile is so much less than you get on a fixed line. Mobile broadband is increasingly a supplementary rather than a substitutional thing, and an increasing proportion of Carphone sales are of pre-pay dongles.

I carry one around with me and am also surprised now how much free Wi-Fi is available: on the train, a lot of hotels have it, bars etc. I'm using Wi-Fi more when I am out and about than mobile broadband."

uk mobile broadband donglesFrustratingly Dunstone does not reveal any statistics to support his claim and every other piece of research we've seen has appeared to communicate the opposite conclusion. Similarly the idea that Mobile Broadand is somehow suddenly becoming a "supplementary rather than a substitutional" service is not new; it's always been positioned that way.

Dunstone also touches on the growing popularity of free Wi-Fi, although while this might be true in major cities like London, it does not hold much water once you start venturing outside of those locations. The only free Wi-Fi outside of city centres that we see usually comes from unsecured personal networks.

Still, much as stated in our opening paragraph and other recent articles (check this out), the current generation of Mobile Broadband technology remains deeply flawed. This situation is continually frustrated by mobile operators that fail to give consumers a realistic expectation of true service quality, which can be far slower than the advertised rate; not to mention unreliable too.

The next generation of Mobile Broadband technology – known as Long Term Evolution ( LTE ) – will put right many of this generations mistakes. Sadly you will have to wait another year or two before LTE finds its feet in the UK and until then the situation is unlikely to see a drastic improvement.
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